Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Guarantee

  • Each ticket that you post to our technical help and support team will be replied to in less than 60 minutes. The regular queries are going to be taken care of as quickly as possible. Yet, if the assistance inquiry you have posted requires assistance from a certified technician, we’ll address the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Professional Client Help Service

  • We will be online for you 7 days a week to deliver information and client support and also to help you with any trouble that you could come across when managing your virtual server. We can easily support you with all pre–installed applications, such as your Operating System, server admin panel (depending on the VPS type) and the Control Panel created entirely by our company.

  • Intuitive help center

  • An Educational Help Zone

  • Each section of the Control Panel that is included with no charge with your VPS features a built–in article base. You’ll see an array of comprehensive how to content articles and a choice of step–by–step video guides that illustrate all the common site control responsibilities. You can find them by simply clicking the Help or Video keys in the top right side of each Control Panel section.