1 hour ticket response
We are committed to offering a prompt and accurate solution to each tech support ticket sent by a customer. Our trained customer service staff representatives will review your issue and will think of the best solution. We offer a 1–hour response time guarantee for all customer support tickets. As a matter of fact, the average trouble ticket response time has proven to be 20 minutes.
A Top–Class Client Support Service
Each member of our technical support staff has lots of years of experience in the cloud web hosting market and almost all of them have worked for us for at least five years. They are all eager to answer all your requests in the most proficient way possible.
A User–Friendly Help Center Section
Incorporated into the Control Panel is an easy–to–navigate Help Center, which features different sources of information. You can search through a frequently updated knowledgebase featuring web hosting account management articles and web site administration articles, check our educational video tutorials or refer to our F.A.Q. section.
