In case you’ve bought a hosting plan and you have certain questions regarding a concrete function/feature, or in case you’ve chanced upon a certain problem and you require assistance, you should be able to get in touch with the respective client service staff. All hosting companies use a ticketing system no matter if they offer other ways of contacting them aside from it or not, as the easiest way to resolve a problem most often is to open a ticket. This method of communication makes the responses exchanged by both sides easy to track and allows the customer service staff members to escalate the situation in case, for example, a server admin should interfere. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you will have to use no less than 2 different accounts to touch base with the support staff and to actually manage the hosting space. Non-stop switching from one account to another can be a burden, not to mention the fact that it takes a long period of time for the vast majority of hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

Our cloud web hosting feature an integrated support ticket system, which is an indivisible part of our custom-created Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia enables you to manage everything associated with the hosting service itself in the exact same location – payments, website files, emails, tickets, etc., eliminating the need to sign in and out of different admin consoles. If you have any pre-sales or technical questions or any problems, you can send a ticket with a few mouse clicks without having to log out of your Control Panel. In the meantime, you can pick a category and our system will present you with a number of informational articles, which will give you additional information and which may help you resolve any specific issue even before you actually post a ticket. We guarantee a support ticket response time of maximum one hour, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our Linux semi-dedicated plans, was developed with one objective in mind – that you should be able to manage everything related to your semi-dedicated account from a single place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or experience a complication, you can touch base with our help desk staff representatives instantly without needing to sign in to another admin dashboard. You can search through your website files or check various account settings whilst opening a new ticket or reading the answer to an old one. If you have a large number of tickets and you want to track down a given one, you can resort to the clever search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain a response in less than 60 minutes regardless of the essence of your query or issue.