24/7 Customer Support in Cloud Web Hosting
The customer and tech support services for all of our cloud web hosting packages are twenty-four-seven, thus you can forget about waiting for a couple of days to get assistance. In case you aren't our client yet, you can call us, chat with a representative or send an e-mail. In case you currently have an account, you'll be able to open a support ticket on top of the other three methods of communication. You're able to choose the most appropriate way to contact us based on what your location is or the device you are using. We are able to assist you for more or less any webhosting-related question that you may have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
You can try our support services even before you purchase a semi-dedicated server account from us as we have phone and online chat support for pre-sales, billing and general questions. Our agents will help you select the best package or offer you information about our servers, to check whether the system requirements for your websites are met. If you are a current customer, you'll also be able to get in touch with us via email or through our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We guarantee that when you use these two ways of contact, you'll receive a response within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. If you have used the web hosting services of other service providers, even big ones, you're able to compare the response time due to the fact that it usually takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server from us, you can get in touch with us 24/7 for every server-related issue or forvarious difficulties and questions with regard to the pre-installed software the server comes with. If you have not acquired a VPS server plan yet, you are able to find out much more about our services by giving us a telephone call or via our live chat service. For more technical issues, you're able to send an e-mail message or open a trouble ticket via your billing Control Panel and you'll get support within no more than one hour regardless of the time of the day, even on holidays and weekends. The typical response time normally doesn't extend past 30 minutes. If you're looking for assistance for third-party software, you will be able to use the Managed Services upgrade that you can include to each VPS plan and our administrators will help you with any set up or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we provide come with 24/7 support via numerous methods of communication and with a 1-hour max reply time guarantee. In case you want to learn more about the plans or you have various general or billing questions, you can call one of the local numbers that we have worldwide or you can use our live chat service and speak with a live agent. For solely tech difficulties that require the help of a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email, since all of these channels are more appropriate to keep track of a specific problem. The response time for them rarely exceeds 30 mins, so that you can forget about having to wait for a whole day to get help. The support service is available for any server-related matters, including the pre-installed software. If you want support for third-party applications, you can consider ordering the Managed Services upgrade that we supply with all the plans.